Privacy Policy

1. Information We Collect

When you use Proprobin ("proprobin.com", "the Service", "we", "us", or "our"), we may collect the following types of information:

1.1 Personal Information

When you create an account using Google OAuth, we collect:

• Your name and email address from your Google account
• Your profile picture from your Google account
• Phone number (if you choose to provide it for SMS verification)

1.2 Usage Information

We automatically collect information about how you interact with our service:

• Pages visited, features used, and navigation patterns
• Time spent on our platform and session duration
• Device information, browser type, and screen resolution
• IP address and approximate geographic location

1.3 Market Analytics Usage

When you use our Market Pulse, Trending Sales Dashboard, Sales Data Explorer, Radar (District Price Index), and Off-Plan Projects listing, we collect:

• Search queries, filter selections (districts, property types, price ranges, dates)
• PDF reports downloaded and generation timestamps
• Dashboard interaction patterns and feature usage
• Map interactions and project selections on Market Pulse and the Off-Plan Projects listing
• District, property type, and layout selections within Radar's Price Index
• Search, layout, and handover-timing filter selections within the Off-Plan Projects listing

1.3.1 Watchlist and Investment Tracker

When you watch a project in Abu Dhabi or Dubai, we store which project you watch, any smart filters you set (such as layout, size, price, off-plan or ready, or building) and when we last sent you an alert, so we can email you about new sales. When you add a property to the Investment Tracker, we store the details you enter (project, layout, size, price, purchase date, payments and fees) to value it and show its performance. Both stay in your account until you remove them, and you can remove them at any time from My Workspace.

1.4 Virtual Tour Usage

When you use our AI-Guided Virtual Tours, we collect:

• Tours viewed and time spent on each tour
• Audio playback interactions (play, pause, mute)
• Share actions and referral sources

1.5 Valuation Usage

When you use our Valuation tool, we collect the project, property type, layout, and size you request an estimate for, and log when reports are generated or downloaded (see Section 7). Downloading a valuation report also draws on your Robin Coins balance (see Section 5).

1.6 Robin Coins and Referral Activity

If you refer other users, purchase Robin Coins, or redeem Robin Coins, we store your referral code, who applied it, your Robin Coins balance and transaction history, what you purchased or redeemed Robin Coins for (e.g. a coin pack, Pro access days, Valuation reports, Radar Price Index PDF reports, Trending Sales PDF reports), and the payment details associated with a purchase (handled by Stripe, see Section 5).

1.7 Realtors Directory and Agent Profile Data

If you register as a real estate agent, the profile information you choose to make visible — name, photo, agency name, bio, position, nationality, languages, years of experience, phone number, WhatsApp availability, and track record of past deals — may be displayed publicly in our Realtors Directory. You control what's visible through your account settings, including hiding your profile from the directory entirely. If you visit the Realtors Directory, we collect your search and filter selections and which agent profiles you view; if you are logged in and contact an agent, we also log which agent, through which channel (WhatsApp, call, or email), and when.

1.8 Project Intelligence and APREX Daily View Limit

Free (non-Pro) accounts may view up to 5 unique projects per day across Project Intelligence and APREX combined. To enforce this, we store which projects you've viewed each day (reset daily) against your account — this is used only to apply the limit and is not used for any other purpose. If you reach the daily limit, we log that event (which feature you were using and when) so we can understand how the limit affects usage; this record is not linked to any project-specific browsing history beyond what's needed to explain that you were blocked. Pro subscribers are not subject to this limit and this data is not collected for Pro accounts.

1.9 Compare Projects Usage

When you use Compare Projects, we collect which projects you select to compare, the property type and layout chosen, and how many projects you add to a comparison. Viewing Current Price, Rate, APREX appreciation, and Sales Activity within a comparison requires a registered account, and this usage is associated with your account the same way as our other authenticated features (see Section 4).

1.10 Pro Purchases and Promo Codes

When you buy Pro, we store the plan you chose, the amount paid, any promo code and discount used, the dates your Pro access starts and ends, refund status, and the Stripe references for the payment. Card details are handled by Stripe and never stored by us (see Section 8).

1.11 Affiliate Partner Data

If you are an affiliate partner, we store your promo code, your commission rates, the sales made with your code, and a record of each payout, including the payment date, amount, reference, and any invoice or payment proof uploaded with it. These documents are kept in private storage and are only visible to you and our administrators.

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our AI-powered real estate intelligence services
• Authenticate your account and maintain security
• Send verification codes via SMS (if you opt in)
• Personalize your experience with virtual tours, market analytics, and AI agents
• Generate market analytics, PDF reports, and project insights
• Improve our Market Pulse, Trending Dashboard, and Virtual Tour features
• Communicate with you about our services and platform updates
• Detect and prevent bot abuse, scraping, and unauthorized access
• Analyze usage patterns to improve our platform's performance and content

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We share information with trusted third-party services that help us operate our platform (see Section 8 for details)
• Legal Requirements: We may disclose information if required by UAE law or in response to valid legal requests from authorities
• Business Transfers: In the event of a merger or acquisition, user information may be transferred as part of the business assets
• Safety: We may share information to protect the rights, property, or safety of Proprobin, our users, or the public
• Promo Code Partners: If you buy Pro with an affiliate partner's promo code, that partner can see your first name and last initial, a masked version of your email (for example ah***@gmail.com), the plan you bought, the amount paid, and the purchase date, so they can confirm their commission. They do not see your full email address, phone number, or any other account details.
• Public Agent Profiles: If you register as an agent and don't hide your profile, your profile information is publicly visible to any visitor in our Realtors Directory — this is separate from the sharing above, since it's directly under your control via your account settings (see Section 1.7)

4. Public and Authenticated Features

Proprobin offers both public and login-required features:

• Public features (Market Pulse, Virtual Tours, Tours listing, the Off-Plan Projects listing, the Realtors Directory, and Compare Projects) — accessible without an account. We collect anonymized usage data only, except for contacting an agent through the Realtors Directory (see Section 1.7), and Current Price, Rate, APREX appreciation, and Sales Activity within Compare Projects (see Section 1.9), both of which require an account.
• Authenticated features (Project Intelligence, Trending Sales, Sales Explorer, Investment Tracker, Weekly Signals, Radar, Valuation, Profile) — require Google OAuth sign-in. We associate usage data with your account. This includes viewing an individual project's detail page from the Off-Plan Projects listing.
• Pro features — certain premium features within Project Intelligence (price predictions, active listings, and non-Apartment Price/Rate visibility in the transaction log), Investment Tracker (personalised predictions), Weekly Signals (off-plan/resale movers, velocity spikes, trophy deals), Sales Explorer (non-Apartment Price/Rate visibility), Radar (full district-level drill-down and non-Apartment citywide categories), and Compare Projects (Current Price, Rate, APREX appreciation, and Sales Activity for the 3rd, 4th, and 5th projects being compared) require an active Pro subscription.

5. Robin Coins and Referrals

Robin Coins are Proprobin's in-platform virtual currency (see our Terms and Conditions for full program terms, including how they can be earned or purchased). We store your Robin Coins balance, transaction history, referral code, and who has applied it, in order to award and process purchases and redemptions. Purchases are processed via Stripe (see Section 8) the same way Pro subscription payments are; we do not store your full card details ourselves. We do not share this information with third parties except as described in Section 3.

6. Third-Party Data Sources

Our market analytics features display data aggregated from official government sources:

• Abu Dhabi Real Estate Centre (ADREC): Official real estate transaction records and market data for Abu Dhabi
• dari.ae: The official Abu Dhabi government real estate portal providing transaction data and property information
• Dubai Land Department (DLD): Official open data on Dubai property transactions and the DLD project register
• Broker Network Partners: Off-plan project marketing content (photos, documents, payment plans, and unit layouts) supplied by our partner real estate agencies and developers

This third-party data is presented for informational purposes only. We do not share your personal information with these data sources. The data displayed reflects publicly available market information and is subject to updates from the source providers.

7. PDF Reports and Downloads

When you generate and download PDF market reports from our platform:

• Reports are generated in real-time based on current market data
• We log report generation for service improvement and usage analytics
• Downloaded reports may contain a timestamp and source attribution
• Valuation, Radar (Price Index), and Trending Sales reports generated by an agent-type user include that agent's own name, profile photo, agency name, email address, and phone number, so the report is properly attributed and shareable with their clients
• Downloading a Trending Sales PDF report, for Abu Dhabi or Dubai, deducts one Robin Coin from your balance (see Section 5)
• Downloading a Dubai All Sales CSV file (a Pro feature) is logged with the date range and number of rows, for usage analytics and to apply download limits
• Reports are intended for personal use and should not be redistributed commercially

8. Third-Party Services

Our service integrates with the following third-party providers, each governed by their own privacy policies:

• Google OAuth: For user authentication and sign-in
• Google Maps Platform: For 3D virtual tours, interactive market maps, and geolocation services
• Twilio: For SMS phone verification messages, including the codes sent to people who share their details with an Echo
• MongoDB Atlas: For secure cloud data storage
• Amazon Web Services (AWS): For application hosting via Elastic Beanstalk and audio file storage via S3
• Stripe: For secure payment processing of Pro subscriptions, one-time Pro plans, Robin Coins purchases, and My Echo credit. We do not store your card details; all card data is handled directly by Stripe.
• ZeptoMail: For transactional email delivery (welcome emails, OTP verification, Pro activation, weekly signals, and My Echo codes, lead alerts and receipts)
• OpenAI: For writing Echo answers and filling in their lead cards (Section 10)
• Cloudflare Turnstile: For the human check before a chat with an Echo and when sharing contact details

9. AI Assistant Connections (ChatGPT, Claude, Grok)

You can connect your Proprobin account to an AI assistant such as ChatGPT or Claude, so the assistant can look up Abu Dhabi and Dubai property data for you while you chat. This connection is optional, and you choose to set it up.

9.1 How the connection works

• You sign in to Proprobin and approve the connection on our consent screen. We then issue the assistant an access token that is linked to your account.
• We store only a secure hash of each access token, never the token itself, along with when and from which IP address it was last used.
• Every tool the assistant can use only reads data. It cannot buy, sell, list, pay for, or change anything in your account.

9.2 What we receive and keep

• When the assistant uses one of our tools, it sends us the request, for example a district, project name, property type, price range, or date range, and the question you asked.
• For each request we keep a usage log: your account, which tool was used, the request and question, the result we returned, whether it succeeded, and how long it took.
• We use these logs to run and secure the service, apply daily limits, prevent abuse, fix problems, and improve Ask Robin.

9.3 What we send to the assistant

• Market data such as project details, sales transactions, prices, appreciation figures, rental yields, and price index data, the same data shown on our website.
• With most answers we also include a few agents listed in our public Realtors directory whom you can contact about your question: their name, agency, photo, phone or WhatsApp, email and profile link, with a link to the full directory. Agents who choose to hide their profile in the directory are never included.
• When you ask the assistant to draft marketing content for a project, we also send your own profile details (your name, profile photo, email address, phone number, and agency details if you have an agent profile) so the content can be attributed to you.
• Once we send a result to the assistant, its use is governed by that provider's own terms and privacy policy, for example OpenAI or Anthropic.

9.4 Disconnecting

You can disconnect any assistant at any time from Workspace → Ask Robin → Connected Apps. Disconnecting revokes its access right away. You can also ask us to delete your AI assistant usage logs by contacting hello@proprobin.com.

10. My Echo (Beta)

My Echo gives a real estate agent their own AI assistant (their "Echo") on a public page at proprobin.com/robin/<name>, where anyone can chat with it about Abu Dhabi and Dubai property. This section covers both the agent who sets up an Echo and the people who chat with one.

10.1 If you chat with an agent's Echo

• What you write: we store the conversation (your messages and the Echo's replies) so it can continue, so the agent can read it, and so the Echo can answer in context.
• Your contact details: if you choose to share them, we store your name, email address and mobile number, what you told the contact form (for example investor or agent, what you are looking for and where), and the time you shared them. Sharing them is your consent for the agent to contact you about your enquiry. We confirm your email with a code by email and your mobile with a code by SMS. Verifying does not create a Proprobin account.
• If you are signed in to Proprobin: your account name, email address and mobile number are added to the conversation instead, so you don't need to fill in the form. If your mobile is not yet verified, we only ask you to confirm it with an SMS code.
• The lead card: the Echo reads the conversation to note what you are looking for (for example budget, area, property type, timeline, financing) and how ready you seem to buy, so the agent can follow up. It uses only what you said in the chat or the form.
• Technical details: a random visitor ID and a private resume token stored in your browser (so you can return to the same chat), your IP address (the conversation keeps only a hashed version; our usage records keep it as for any visit, Section 1.2), your browser and device type, the page you came from, any campaign tags in the link, and what you do on the page (for example opening the chat, tapping a suggested question or the WhatsApp button). We do not copy what you write into our usage records. We use these to keep the chat working, to apply limits and prevent abuse, and to show the agent where their visitors come from.
• AI processing: your messages are sent to our AI provider, currently OpenAI, to write the Echo's answers and to fill in the lead card. OpenAI processes them on our behalf under its API terms.
• Human check: before your first chat we may run a Cloudflare Turnstile check to keep automated abuse out.

10.2 If you are an agent with an Echo

• Your Echo's page shows details from your Proprobin agent profile (Section 1.7) that you choose to show, plus what you add in My Echo: licence number, social links, videos, listings, FAQs, greeting and assistant settings. Your licence number is checked by Proprobin before your page shows a Verified badge. Private notes for your assistant are never shown on your page. A preview image with your photo, name, position and agency is shown when your link is shared.
• Access requests: when you request access, we store the markets and note you send and email them to our team, with your email address so we can reply.
• Usage and billing: for each AI request your Echo makes we record the time, the conversation, what it was for (an answer or identifying the lead), the AI usage and what it was billed, and we keep your credit balance and top-up history. Card payments for credit are handled by Stripe (Section 8); we keep the Stripe references and invoice number, never your card details. We email you a receipt with the invoice for each top-up.
• Settings such as your snooze times, your schedule and your time zone (taken from your browser) are stored so your Echo works on your own hours.
• The leads your Echo collects are shared with you so you can follow up. You are responsible for using them lawfully and only for the enquiry they relate to (see our Terms and Conditions).

10.3 Retention and deletion

• Conversations, contact details and lead cards are kept while the agent's account is active, so the agent can follow up.
• An agent can take their Echo's page offline at any time. The page and its link stop working, and the conversations and leads stay in the agent's inbox, so the agent can follow up and make the page live again later.
• If you chatted with an Echo and want your conversation or contact details deleted, email hello@proprobin.com with the agent's page and the email or mobile you used.

11. Data Security

We implement appropriate security measures to protect your personal information:

• HTTPS encryption for all data transmission
• Secure session management with httpOnly cookies
• Bot protection and rate limiting on public endpoints
• Security headers (HSTS, X-Frame-Options, X-Content-Type-Options)
• Regular security updates and monitoring
• Limited access to personal data on a need-to-know basis

12. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences and filter selections
• Provide bot protection and rate limiting
• Analyze how our service is used
• Improve our platform's performance

On an Echo's page, a visitor ID and a resume token are kept in your browser's local storage so you can return to your chat, and a note of whether you have already seen the suggested questions. Clearing your browser's site data removes them.

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our service, particularly login and session management.

13. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy:

• Account data: Retained while your account is active
• Usage analytics: Retained for up to 24 months for service improvement
• Report generation logs: Retained for up to 12 months
• AI assistant usage logs: Retained while your account is active, or until you ask us to delete them
• My Echo conversations and leads: Retained while the agent's account is active, including while their Echo's page is offline, or until you ask us to delete them (Section 10.3)
• Payment and payout records: Retained for as long as needed to meet accounting and tax obligations, even after an account is closed
• Session data: Automatically expired after session timeout

You may request deletion of your account and associated data at any time.

14. Your Rights

You have the right to:

• Access the personal information we have about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent for optional data processing (e.g., SMS verification)
• Request a copy of your usage data and analytics history

To exercise any of these rights, please contact us at hello@proprobin.com.

15. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

16. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States (for cloud hosting and third-party services). We ensure that such transfers comply with applicable data protection laws and provide adequate protection for your personal information.

17. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

18. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at hello@proprobin.com.