Terms and Conditions

1. Acceptance of Terms

By accessing and using Proprobin ("proprobin.com", "the Service", "we", "us", or "our"), you accept and agree to be bound by the terms and provisions of this agreement. These Terms and Conditions apply to all users of the service, including without limitation users who are browsers, visitors, registered users, and contributors of content.

2. Use License

Permission is granted to temporarily access Proprobin for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display (commercial or non-commercial)
• Attempt to decompile or reverse engineer any software contained on the website
• Remove any copyright or other proprietary notations from the materials
• Scrape, extract, or harvest data from our platform using automated tools

3. Platform Services

Proprobin provides AI-powered real estate intelligence for Abu Dhabi and Dubai. Sections 3.1 to 3.13 describe our Abu Dhabi services, Section 3.14 describes our Dubai services, Section 3.15 describes Ask Robin, and Section 3.16 describes My Echo, both of which cover both cities. Our platform includes the following services:

3.1 Market Pulse

Our real-time interactive map-based market dashboard provides live project tracking, pricing data, and market insights for Abu Dhabi real estate developments. Market Pulse is publicly accessible without an account. Data is sourced from official government records including the Abu Dhabi Real Estate Centre (ADREC) and dari.ae.

3.2 AI-Guided Virtual Tours

Proprobin offers immersive 3D virtual tours of Abu Dhabi island developments powered by Google Maps 3D and AI-generated audio commentary. Tours are publicly accessible and feature AI agent guides who narrate community highlights, lifestyle features, and development information. Virtual tours are provided for informational and promotional purposes only. Actual property conditions may vary from virtual representations.

3.3 Project Intelligence (Login Required)

AI-powered project analytics providing detailed insights into individual Abu Dhabi developments. Free features include key metrics per unit layout, a buyer's due-diligence checklist with AI-powered risk signals, price trend charts, sales volume analysis, and a recent transaction log. Within the transaction log, Price and Rate figures are visible for Apartment transactions; Price and Rate for other property types (Villa, Townhouse, Duplex, Penthouse) require an active Pro subscription. Pro features also include price predictions at handover and active property listings. This feature requires a registered account. Free (non-Pro) accounts may view up to 5 unique projects per day across Project Intelligence and APREX combined (see Section 3.12) — viewing the same project again the same day doesn't count twice. This daily limit resets at midnight Gulf Standard Time and does not apply to Pro subscribers, who have unlimited access.

3.4 Trending Sales Dashboard (Login Required)

Real-time market analytics featuring transaction trends, price-per-square-foot analysis, district comparisons, and downloadable PDF market reports. Data is sourced from ADREC and dari.ae. All of it is free to registered users, including every date range, the Location, Developer and Bedrooms filters, and Insights (ready-made filter sets). Downloading the Trending Sales PDF report costs Robin Coins (see Section 5), and this cost is the same for every user, with or without a Pro subscription.

3.5 Sales Data Explorer (Login Required)

Comprehensive search and filtering capabilities for Abu Dhabi residential property transactions, including property type, district, developer, bedroom configuration, date, and price range filters. Price and Rate figures are visible to all registered users for Apartment transactions; Price and Rate for other property types (Villa, Townhouse, Duplex, Penthouse) require an active Pro subscription.

3.6 Investment Tracker (Login Required)

A personal portfolio tracker that lets users log their Abu Dhabi and Dubai property investments and monitor performance over time, including CAGR, return on cash, and current market valuation. Pro users receive personalised AI price predictions for their portfolio holdings.

3.7 Robin Weekly Signals (Login Required)

Weekly AI-generated market intelligence reports delivered to registered users. Free signals include the weekly headline, district rankings, and top projects. Pro signals include off-plan/resale movers, velocity spikes, and trophy deals.

3.8 Valuation (Login Required)

An AI-powered instant property valuation tool that estimates a property's current market value from comparable ADREC transactions for a given project, unit type, layout, and size. Viewing the valuation landing page and generating a report requires a registered account and is free. Downloading a report as a PDF additionally costs Robin Coins (see Section 5) — this cost applies equally to all users regardless of Pro subscription status.

3.9 Radar — District Price Index (Login Required)

A price index tracking how property prices move over time across Abu Dhabi, rebased to 100 at the earliest reliable data point, for Apartment, Townhouse, Villa, and Plot categories. Viewing Radar requires a registered account. The citywide Apartment overall index is free to all registered users. Full per-district drill-down by property type and layout and the other citywide categories (Townhouse, Villa, Plot) require an active Pro subscription. Downloading a PDF report additionally costs Robin Coins (see Section 5) — this cost applies equally to all users regardless of Pro subscription status.

3.10 Off-Plan Projects

A browsable listing of off-plan projects currently selling in Abu Dhabi. Projects registered with ADREC show 90-day sales activity, appreciation since launch, available layouts, and a side-by-side map showing handover timing by color. The listing, along with its search, layout and handover filters, and map view, is publicly accessible without an account. Viewing an individual project's full detail page requires a registered account. Some projects are additionally, or exclusively, sourced from Proprobin's broker network and display developer-provided marketing content supplied to us by real estate agencies and developers — photos, floor plans, brochures and other documents, payment plans, service charges, and unit layouts. Where shown, Robin's Take commentary on these projects is Proprobin's own independent analysis and is not affiliated with, endorsed by, or reviewed by the listed developer.

3.11 Realtors Directory

A public directory of real estate agents and agencies active in Abu Dhabi, searchable and filterable by district, property type, and agent type. Agent profiles display whatever the agent has chosen to make visible in their account settings — name, photo, agency, bio, position, nationality, languages, years of experience, and a track record of past deals (subject to each deal's individual hide-price setting). The directory, individual agent profile pages, and search/filter functionality are publicly accessible without an account. Contacting an agent (via WhatsApp, call, or email) requires a registered account; we log which agent was contacted, through which channel, and by whom. Agents may hide their profile from the directory entirely at any time via their account settings. Proprobin does not vet, endorse, or guarantee the accuracy of information agents provide about themselves, and is not a party to any transaction or engagement between a directory user and a listed agent.

3.12 APREX — Real Price Explorer (Login Required)

An AI-powered tool for exploring per-layout price appreciation and projected values at handover for a given project, anchored to comparable ADREC transactions. This feature requires a registered account. Free (non-Pro) accounts may view APREX for up to 5 unique projects per day, sharing the same daily limit as Project Intelligence (see Section 3.3) — viewing a project through either feature counts toward the same combined total, and viewing the same project again the same day doesn't count twice. This daily limit resets at midnight Gulf Standard Time and does not apply to Pro subscribers, who have unlimited access.

3.13 Compare Projects

A side-by-side comparison tool for up to 5 Abu Dhabi projects at once, covering key metrics, sales activity, DARI registration status, and APREX appreciation. The comparison tool, project selection, and non-pricing fields (district, developer, handover, DARI status, payment plan, service charge, floors) are publicly accessible without an account. Viewing Current Price, Rate, APREX appreciation, and Sales Activity requires a registered account. Free (non-Pro) accounts see this data for their first 2 selected projects only; the same data for the 3rd, 4th, and 5th projects requires an active Pro subscription.

3.14 Dubai Services

Our Dubai services are built on Dubai Land Department (DLD) open data, from 2019 onwards. They currently include:

• Dubai Pulse: a public map of Dubai projects with their recent sales and handover timing. Signed-in users also see APREX price change since launch and projected prices at handover, which are estimates, not guarantees.
• Dubai Trending: top projects, areas, and developers for a chosen period compared with the period before, the projects gaining the most sales, newly registered projects and how much of them has sold, the split between off-plan and ready sales, and Insights (ready-made filter sets). Every period and filter is free with an account. A Trending PDF report can be downloaded for Robin Coins (see Section 5).
• Dubai All Sales: individual sales, mortgages, and gifts, filterable by area, project, building, developer, property type, bedrooms, size, price, and date. Pro members can download the sales matching their filters as a CSV file, up to 200,000 rows per file, with a limit on how many downloads can be made in a short period.
• Investment Tracker and Watchlist: Dubai projects can be added to the Investment Tracker (Section 3.6) and to your watchlist, from My Workspace, Dubai Pulse, or Dubai All Sales. For Dubai, sales are described as off-plan or ready rather than primary or resale, because DLD records do not say who sold.

3.14.1 Watchlist Alerts

You can watch projects in Abu Dhabi and Dubai and receive a daily email when new sales are registered for them, optionally narrowed by smart filters (for example layout, size, price, off-plan or ready, or building). Alerts are sent only when there is new activity since your last alert, and depend on when ADREC or the DLD registers a sale, which can be days or weeks after it was agreed. One limit applies across both cities: free accounts can watch 1 project and Pro members up to 10. If a Pro plan ends, only your most recently added projects within the free limit keep receiving alerts. You can stop alerts at any time by removing a project from My Workspace.

Viewing Dubai Trending and Dubai All Sales, and using the Investment Tracker and Watchlist, requires a registered account. Dubai data is refreshed periodically rather than in real time, and some sales are registered with the DLD days or weeks after they happen, so recent figures can change. Downloaded CSV files are for your own analysis and must not be redistributed, resold, or published as a dataset without our written permission. We expect to add more Dubai services over time.

3.15 Ask Robin (Beta)

Ask Robin lets you connect your Proprobin account to a third-party AI assistant, such as Claude, ChatGPT, or Grok, so the assistant can look up Proprobin data for Abu Dhabi and Dubai while you chat. The connection is read-only: it cannot buy, sell, list, or change anything in your account. During Beta, free accounts can make a limited number of Proprobin lookups each day (one question can use several), as shown on the Pricing page, and Pro members have unlimited lookups, subject to a fair-use limit that stops automated bulk use. Answers are written by the AI assistant you use, not by Proprobin, and may summarise or describe our data inaccurately, so please check important figures on Proprobin itself. How the connection handles your data is described in Section 9 of our Privacy Policy.

3.16 My Echo (Beta)

My Echo gives a real estate agent their own AI assistant (their "Echo") on a public page at proprobin.com/robin/<name>. It answers questions about Abu Dhabi and Dubai property using Proprobin's data, collects the contact details of people who want the agent to follow up, and passes the conversation to the agent. My Echo is available to agent accounts only. During Beta, it is available by invitation only, and we may accept or decline a request for access at our discretion.

3.16.1 For people chatting with an Echo

• You are chatting with an AI assistant that works for the agent named on the page, not with Proprobin and not with the agent in person. Its answers are written by AI, may be incomplete or wrong, and are for information only, not financial, legal or investment advice. The agent confirms important details personally.
• If you share your name, email and mobile number, you agree that the agent may contact you about your enquiry. Your details and the conversation are shared with that agent (see Section 10 of our Privacy Policy).
• If you are a real estate agent yourself, because you say so on the contact form or your Proprobin account is an agent account, the conversation goes to the agent directly, without AI answers.
• Any arrangement you make with the agent is between you and the agent. Proprobin is not a party to it and is not responsible for the agent's advice, listings or services.
• You may not use an Echo to send spam, abuse, or messages that have nothing to do with property. We may limit or stop a conversation, or hand it to the agent, when this happens.

3.16.2 For agents: your responsibilities

• You must hold a valid licence to practise as a real estate broker in the market you serve (for example a RERA BRN in Dubai or an ADREC licence in Abu Dhabi), and the licence number you give us must be yours. We may check it, and we may decline, pause or take offline an Echo if we cannot.
• Everything you add to your Echo (profile details, listings, videos, FAQs, notes and assistant settings) must be accurate and yours to use, and must follow the advertising and licensing rules that apply to you, including those of the Dubai Land Department, RERA and ADREC. Only add listings you are authorised to market.
• Your Echo speaks for you. Review your setup and its answers, and confirm important facts with the investor personally before they rely on them.
• Use the contact details and conversations your Echo collects only to follow up on the enquiry they relate to, and in line with applicable data protection law. Do not pass them to anyone else or add them to marketing lists without the person's consent.
• You allow Proprobin to display the content you add on your Echo's page and in its preview when the link is shared, and to use it to answer questions on your behalf.

3.16.3 Credit and billing during Beta

• My Echo is in Beta, offered to a small group of agents. During Beta, it runs on prepaid credit in UAE Dirhams (AED) and is billed on actual AI usage: each answer your Echo gives with AI, and identifying the lead (reading the chat to fill in the lead card). Messages handled without AI, such as spam, repeats or messages while your Echo is snoozed, are not billed.
• Every charge is shown on your Usage tab. A single conversation is billed at most AED 2. Estimates we give, such as the cost of a typical conversation, are a guide, not a guarantee.
• Credit is bought by card through Stripe: AED 100 gives AED 100 of credit. It does not expire, including while your Echo's page is offline. It has no cash value, cannot be transferred, and is non-refundable once added, except where required by applicable law or where we decide to make an exception.
• During Beta we do not charge for leads and there is no platform fee.
• We will review pricing after Beta and tell you before any change applies.
• When your credit runs out, your Echo stops answering with AI until you add credit. People can still leave you a message.

3.16.4 Availability, pausing and removal

• My Echo depends on third-party AI providers. If they are unavailable, your Echo may pause its AI for a short time and tell people you will reply personally. We do not guarantee that your Echo will always be available or answer every question.
• We may pause, snooze or take offline an Echo, or limit its use, if it breaks these Terms, its licence cannot be confirmed, it is used for abuse, or to protect the service.
• You can snooze your Echo, or take its page offline, at any time. Taking it offline stops the page and its link working and returns your Echo to draft; your conversations, leads and credit stay, and you can make it live again whenever you like. An Echo cannot be deleted from My Echo; to close it for good, contact us.

4. Pro Plans

Proprobin offers paid Pro plans that unlock premium features across the platform. Pro features include unlimited daily project views within Project Intelligence and APREX (see Sections 3.3 and 3.12), price predictions at handover, active listings within Project Intelligence, personalised portfolio predictions within Investment Tracker, off-plan/resale movers, velocity spikes, and trophy deals within Weekly Signals, full district-level drill-down and additional citywide categories within Radar, Price/Rate visibility for non-Apartment property types within Sales Data Explorer and Project Intelligence's transaction log, and pricing and sales activity for the 3rd, 4th, and 5th projects within Compare Projects (see Section 3.13). All payments are processed securely via Stripe. Current prices are shown on the Pricing page in UAE Dirhams (AED). Stripe may show an approximate amount in your local currency at checkout, and your bank may apply its own exchange rate or fees. Most Pro features currently cover Abu Dhabi. For Dubai, Pro currently adds CSV downloads from Dubai All Sales (Section 3.14) and APREX projections in the Investment Tracker. Across both cities, Pro lets you watch up to 10 projects (Section 3.14.1) and make unlimited Ask Robin lookups each day (Section 3.15).

4.1 Monthly Subscription

The monthly subscription is charged in advance and renews automatically each month until you cancel. You can cancel at any time from Manage Subscription on the Pricing page. When you cancel, you keep Pro until the end of the month you have already paid for, and you are not charged again. We do not refund partial months. If we change the monthly price, it applies to new subscribers. Existing subscribers keep the price they signed up at for as long as their subscription stays active; if we ever need to change an existing subscriber's price, we will give reasonable notice before it applies.

4.2 One-Time Pro Plans (3, 6 and 12 Months)

• A one-time plan is a single payment for the stated number of calendar months of Pro. It is not a subscription and does not renew or charge you again.
• If you already have Pro when you buy, the new plan starts when your current Pro access ends, so time is added rather than lost.
• If you buy a one-time plan while on the monthly subscription, the subscription is set to stop at the end of its current paid month and is not charged again. Your one-time plan starts after that.
• While a one-time plan is active, a monthly subscription cannot be started. You can subscribe or buy another plan at any time, and any new plan is added after the current one.
• Savings shown on the Pricing page compare the one-time price with paying the current monthly price for the same number of months.

4.3 Refunds

Payments for Pro plans are non-refundable once Pro access has started, except where required by applicable law or where we decide to make an exception. If we issue a refund for a one-time plan, the Pro access granted by that purchase may be removed.

4.4 Promo Codes

We or our partners may share promo codes that give a discount on one-time Pro plans. Only one promo code can be used per purchase, and you cannot use a promo code issued to your own account. The discount is shown before payment and applied at checkout. Promo codes have no cash value, cannot be exchanged or combined, and may be changed or withdrawn at any time. A promo code is separate from the personal referral codes used to earn Robin Coins (see Section 5).

4.5 Robin Coins with Pro

Pro payments may include a Robin Coins bonus, as shown on the Pricing page at the time of purchase. Bonus coins follow the Robin Coins terms in Section 5. If a payment is refunded, we may remove the bonus coins it earned.

4.6 Affiliate Partners

Some promo codes belong to affiliate partners who recommend Proprobin. Partners join by agreement with us and earn a fixed commission, agreed in advance, for each one-time plan bought with their code. Commissions are paid offline by bank transfer or another method we agree with the partner, and each payout is recorded in the partner's My Affiliation page. A commission for a purchase that is refunded before payout is cancelled; if the refund happens after payout, we may deduct it from a later payout. Partners are responsible for any taxes on their commissions, must describe Proprobin accurately, and must not use spam, misleading claims, or paid advertising on our brand name. We may pause or end a partner's code at any time.

5. Robin Coins (Virtual Currency)

Robin Coins are Proprobin's in-platform virtual currency, redeemable for additional Pro subscription days or to download Valuation, Radar Price Index, and Trending Sales PDF reports (see Sections 3.4, 3.8, 3.9, and, for Dubai, 3.14). Robin Coins can be earned by referring other users — both the referrer and the referred user receive Robin Coins once a referral code is applied — as a bonus with Pro payments (see Section 4.5), through other in-platform activities we may introduce from time to time, or purchased directly in packs. Purchases are processed securely via Stripe. Pack sizes, prices, and any discount for larger packs follow rates we set in our payment processor and can change at any time without notice, so the price you see at checkout is the price charged. Regardless of how they were acquired, Robin Coins:

• Have no cash value and cannot be redeemed for cash, exchanged for money, or transferred between accounts
• Are non-refundable once credited to your account, except where required by applicable law
• Are awarded, priced, and sold at rates we determine and may change at any time without notice
• May expire, be forfeited, or be revoked if your account is closed, suspended, or found to violate these Terms
• Do not constitute a deposit, security, or financial instrument of any kind

We reserve the right to modify, suspend, or discontinue the Robin Coins program, including the purchase option, at any time.

6. AI-Generated Content

Proprobin uses artificial intelligence to generate market insights, tour commentary, analytical reports, and the answers given by agents' Echoes (Section 3.16). While we strive for accuracy:

• AI-generated content is for informational purposes only and should not be considered professional real estate advice
• We make no warranties about the completeness, reliability, or accuracy of AI-generated information
• Any reliance you place on AI-generated content is strictly at your own risk
• AI commentary in virtual tours represents general community information and may not reflect current conditions

7. PDF Reports and Downloadable Content

Proprobin offers downloadable PDF market reports generated from our analytics platform. These reports:

• Are generated based on data available at the time of download
• Are intended for personal use and reference only
• Should not be redistributed, resold, or used for commercial purposes without written permission
• May contain data sourced from third-party providers including ADREC, dari.ae, and the Dubai Land Department

Proprobin is not responsible for decisions made based on information contained in downloaded reports.

8. User Accounts and Authentication

Certain features of Proprobin require a registered account. Authentication is provided exclusively through Google OAuth. By creating an account, you agree to:

• Provide accurate and complete information
• Maintain the security of your account
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

Phone verification via SMS is required to complete your account profile.

9. Real Estate Information Disclaimer

Property information, prices, availability, and market data displayed on our platform are subject to change without notice. Proprobin is not a licensed real estate agent, broker, or brokerage and does not facilitate, negotiate, or advise on property transactions. The term "AI agent" as used on this platform (e.g. the AI agent guides narrating our Virtual Tours) refers to an artificial intelligence software tool and does not imply any licensed agency relationship. All information is provided for research and informational purposes only and does not constitute professional real estate, financial, or investment advice. All real estate transactions should be verified with appropriate licensed real estate professionals and legal advisors. Listing an agent's profile in our Realtors Directory, or a project in our Off-Plan Projects listing, does not constitute endorsement, verification, or recommendation by Proprobin.

10. Data Sources and Third-Party Content

Proprobin aggregates and presents data from various sources including:

• Abu Dhabi Real Estate Centre (ADREC) — Official government transaction records and market data
• dari.ae — The official Abu Dhabi government real estate portal
• Dubai Land Department (DLD): Official open data on Dubai property transactions and the DLD project register
• Google Maps Platform — 3D mapping and geolocation for virtual tours and market visualization
• Broker Network Partners — Off-plan project marketing content (photos, documents, payment plans, and unit layouts) supplied directly by partner real estate agencies and developers
• Developer and project information from public sources

We do not guarantee the accuracy, completeness, or timeliness of third-party data. Users should independently verify any information before making decisions.

11. Prohibited Uses

You may not use our service:

• For any unlawful purpose or to solicit others to unlawful acts
• To violate any international, federal, or UAE regulations, rules, or laws
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To scrape, extract, or harvest data from our platform for commercial purposes
• To redistribute or resell market data, reports, analytics, or tour content without authorization
• To attempt to bypass rate limiting, bot protection, or access controls

12. Intellectual Property

All content on Proprobin, including but not limited to the robin mascot, brand identity, AI agent characters, virtual tour commentary, market analytics interfaces, and generated reports, is the intellectual property of Proprobin and is protected by applicable copyright and trademark laws. The Proprobin name, logo, and robin mascot are trademarks of the company.

13. Disclaimer of Warranties

The information on this website, including market analytics, transaction data, AI-generated insights, and virtual tour content, is provided on an "as is" basis. To the fullest extent permitted by law, Proprobin:

• Excludes all representations and warranties relating to this website and its contents
• Excludes all liability for damages arising out of or in connection with your use of this website
• Makes no warranties regarding the accuracy of market predictions, price trends, or investment outcomes
• Does not guarantee uninterrupted or error-free service availability

14. Limitation of Liability

In no event shall Proprobin or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Proprobin's website, even if Proprobin or an authorized representative has been notified orally or in writing of the possibility of such damage.

15. Accuracy of Materials

The materials appearing on Proprobin, including market data, transaction records, AI-generated analytics, and virtual tour content, could include technical, typographical, or data processing errors. Proprobin does not warrant that any of the materials on its website are accurate, complete, or current. Proprobin may make changes to the materials contained on its website at any time without notice.

16. External Links

Proprobin has not reviewed all of the sites linked to our website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Proprobin. Use of any such linked website is at the user's own risk.

17. Modifications

Proprobin may revise these terms of service at any time without notice. By continuing to use this website, you are agreeing to be bound by the then-current version of these terms of service.

18. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates, specifically the Emirate of Abu Dhabi, and you irrevocably submit to the exclusive jurisdiction of the courts in that jurisdiction.

19. Contact Information

If you have any questions about these Terms and Conditions, please contact us at hello@proprobin.com.